Fin is Intercom's AI support agent that answers customers across chat, email, voice and social, and works with Intercom or other helpdesks. It is billed per outcome and offers a 14-day trial without a card.
Fin is a customer-facing AI agent made by Intercom. It handles support questions and, according to the vendor, can also cover sales, ecommerce and customer-success conversations. The vendor says it runs on Intercom's own models and reports more than 12,000 customers; these figures are company claims and were not independently checked.
Fin works in two ways. It can sit inside Intercom's own helpdesk, or it can be added on top of a helpdesk you already use, including Salesforce, HubSpot, Zendesk and Freshdesk. The pricing page says there are no integration, setup or platform fees and no extra seat costs for that second option. Channels named on the product page include chat, email, voice, social and Slack.
Pricing is outcome-based rather than per seat. The pricing page lists $0.99 per Fin outcome, with one billable outcome per conversation, and says conversations handed to your team without an outcome are not charged. Commitments apply: the current-helpdesk plan shows a minimum of 50 outcomes a month. A 14-day free trial with no credit card is offered, and billing is in US dollars only.
For security, the product page lists SOC 2, ISO 27001, ISO 27701, ISO 42001 and HIPAA, and offers single sign-on, two-factor authentication, SCIM and IP restrictions. Customers can choose US, EU or Australia data hosting. Fin is built for support teams with an existing queue of tickets, so it is a heavier fit for a very small site than a simple widget builder.
There is no permanent free plan. The pricing page offers a 14-day free trial with unlimited outcomes and no credit card required.
The page lists $0.99 per outcome, with a minimum of 50 outcomes a month on the current-helpdesk plan and a $9.99 charge per qualification. Billing is in USD only.
Yes. The vendor says Fin works with other helpdesks such as Salesforce, HubSpot, Zendesk and Freshdesk, with no additional seat costs.
Website: https://fin.ai/
Company: Intercom
AI support agent for teams with a ticket queue, priced at $0.99 per outcome with a 50-outcome monthly minimum; too heavy for a tiny site that just needs a simple chat widget.
| Pricing model | Usage-based |
|---|---|
| Free tier | No free plan |
| Starting price | Not verified |
| Data residency | Multiple regions — The product page says customers can host data in the US, EU or Australia. |
| Compliance (as stated by vendor) | SOC 2 (claimed), ISO 27001 (claimed), ISO 27701 (claimed), ISO 42001 (claimed) |
| Integrations | Salesforce, HubSpot, Zendesk, Freshdesk, Slack |
| Public API | Not verified |
| Self-hostable | Not verified |
| Official site | Online (auto-checked 2026-10-12) |
| Can a general AI assistant replace it? | A general LLM cannot read your tickets, trigger actions in your helpdesk or report resolutions; Fin is for live support volume, not one-off drafting. |
| Last verified | 2026-10-10 by editor |
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