THIENTU
Vietnamese contact-center and BPO provider handling customer conversations with AI agents plus human agents.
Company basics
- HQ
- Vietnam
- Founded
- 2000
- Delivery model
- Managed (they run it for you)
- Pricing model
- Outcome-based
Scope
- Industries
- Customer ServiceWorkflow Automation
- Regions
- APAC, Vietnam
- Languages
- English, Vietnamese
About THIENTU
THIENTU describes itself as an AI-native business process outsourcing provider headquartered in Ho Chi Minh City, Vietnam. It handles customer contact center work including inbound and outbound calls, telesales and telemarketing, and offers voice and chat agents across phone, WhatsApp, webchat, email and SMS. It also lists HR services such as staffing and recruitment, and digital services such as data entry.
The company says its platform is powered by Hegka AI and uses hybrid routing: specialized AI agents work together on multi-step chat workflows, and complex inquiries are transferred to human specialists with the full conversation context. It states that customers pay for successful resolutions rather than per seat. Language support includes Vietnamese with regional accents and English, with coverage of wider Asia-Pacific markets.
The site lists ISO/IEC 27001 among its certifications.
What they do
- End-to-end delivery (you don't operate the tools)Source · checked 2026-09-29Runs contact center and BPO operations with AI voice/chat agents and human routing for clients.
- Human review includedSource · checked 2026-09-29Describes AI and human routing; contact-center page mentions a QA team monitoring quality.
- Multilingual deliverySource · checked 2026-09-29Homepage lists Vietnamese and English support.
Pricing
- Pricing model
- Outcome-based
- Published starting price
- Not published
- Pricing page
- Not published
Evidence of outcomes
BOutcomes reported by the company or its investors.Homepage lists named clients (Samsung, Shopee, MOMO and others) and ISO certifications; no dedicated case study found (https://thientu.vn).
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
Our read
Editorial view based on public information — not an endorsement.
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Confirmed | Source · checked 2026-09-29Runs contact center and BPO operations with AI voice/chat agents and human routing for clients. |
| Human review included | Confirmed | Source · checked 2026-09-29Describes AI and human routing; contact-center page mentions a QA team monitoring quality. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Not stated | — |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Not stated | — |
| Multilingual delivery | Confirmed | Source · checked 2026-09-29Homepage lists Vietnamese and English support. |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Confirmed | Source · checked 2026-09-29Homepage says pay for resolutions rather than headcount. |
| Refund / satisfaction guarantee | Not stated | — |
| Customer data not used for training | Not stated | — |
| SOC 2 | Not stated | — |
| ISO 27001 | Confirmed | Source · checked 2026-09-29Homepage lists ISO/IEC 27001:2022 among certifications. |
| HIPAA | Not stated | — |
| GDPR | Not stated | — |
| Named party responsible for outcomes | Not stated | — |
Funding
Not disclosed
How we check
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://thientu.vn/
Change history
- 2026-09-29 · Listed on Toolsfine